Guarantee Details

Le Creuset has been making world-class cookware for almost 100 years. Used by leading chefs and keen cooks around the globe, Le Creuset cookware offers outstanding performance time after time. As we believe in giving you uncompromising quality, our product ranges come with the following guarantees:

Cast Iron: Lifetime guarantee 
3-ply Stainless Steel: Lifetime guarantee 
Toughened Non-Stick: Lifetime guarantee 
Bakeware: Lifetime guarantee 
Stoneware: 10-year guarantee 
Kettles: 5-year guarantee 
Wine Accessories: 5-year guarantee 

For more information, please click on the relevant link above. 

Cast Iron

Le Creuset is proud of the workmanship in its products and guarantees its enamelled cast iron cookware, from the date of purchase, for the lifetime of the original owner, whether a self purchase or received as a gift.

The lifetime guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. 

The following are excluded from the terms and conditions of the guarantee:

• Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
• Scratches, stains, discolouration, corrosion, chipping, scrapes or damage from overheating, to the interior or exterior of the item. This also includes products with a non-stick coating.
• Consequential damage is expressly excluded from this guarantee.

The guarantee does not affect your statutory rights. 

Should you have any queries or need assistance with Le Creuset purchase please contact email us on online.za@lecreuset.com, call us on 0800 014 886 or visit your nearest Le Creuset Signature Boutique where we can assist you. 

For more information on caring for your Le Creuset cast iron cookware please click here.

For care & use instructions for products with satin black interior enamel please click here

Stoneware

Le Creuset offers a 10-year guarantee on its stoneware products. The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift. 

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. 

Should you have any queries or need assistance with Le Creuset purchase please contact email us on online.za@lecreuset.com, call us on 0800 014 886 or visit your nearest Le Creuset Signature Boutique where we can assist you. 

For more information on caring for your Le Creuset stoneware cookware please click here.

Toughened Non-Stick

Le Creuset offers a lifetime guarantee on its toughened non-stick products. The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift. 

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. 

The following are excluded from the guarantee:

• Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
• Scratches, stains, discolouration, corrosion or damage from over-heating to the interior or exterior of the pan.
• Consequential damage is expressly excluded from this guarantee.
• The guarantee does not affect your statutory rights.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on online.za@lecreuset.com, call us on 0800 014 886 or visit your nearest Le Creuset Signature Boutique where we can assist you. 

For more information on caring for your Le Creuset toughened non-stick cookware please click here.

3-Ply Stainless Steel

Le Creuset offers a lifetime guarantee on all 3-ply stainless steel products. The guarantee applies from the date of purchase for the lifetime of the original owner, whether a self purchase or received as a gift. 

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. 

The following are excluded from the terms and conditions of the guarantee:

• Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
• Scratches, stains, discolouration, corrosion or damage from overheating, to the interior or exterior of the pan. This also includes the non-stick coating.
• Consequential damage is expressly excluded from this guarantee.
• A slight yellowing of the surface can occasionally happen after heating. This is completely harmless and does not affect the performance of the pan and is therefore excluded from the guarantee.The guarantee does not affect your statutory rights.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on online.za@lecreuset.com, call us on 0800 014 886 or visit your nearest Le Creuset Signature Boutique where we can assist you. 

For more information on caring for your Le Creuset 3-ply stainless steel cookware please click here.

Bakeware

Le Creuset offers a Lifetime Guarantee on its non-stick bakeware products. 

The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift. 

The guarantee covers faulty workmanship and/or materials when the product is used in normal domestic conditions and in accordance with the care and use instructions provided. 

The following are excluded from the guarantee:

• Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
• Scratches, stains, discolouration, corrosion or damage to the interior or exterior of the product from overheating, dishwasher use, or other misuse.
• Rusting of the rim area as described in the Care and Use information
• Consequential damage is expressly excluded from this guarantee. The guarantee does not affect your statutory rights.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on online.za@lecreuset.com, call us on 0800 014 886 or visit your nearest Le Creuset Signature Boutique where we can assist you. 

For more information on caring for your Le Creuset non-stick bakeware please click here.

Kettles

Le Creuset offers a 5 year guarantee on its stovetop kettles. The guarantee applies from the date of purchase of the original owner, whether a self purchase or received as a gift. 

The guarantee covers defects in materials or manufacturing for 5 years when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. 

The following are excluded from the guarantee:

• Damage caused by wear and tear, accident, misuse, abuse or commercial use.
• Scratches, stains, discolouration, corrosion or damage from overheating to the interior or exterior of the kettle.
• Damage to either the hob/cooker or kettle as a result of allowing the kettle to boil dry or from over-heating following use of the boost function on an induction hob.

Le Creuset will not accept liability for any damage that occurs as a result of allowing either of these to occur. 

Consequential damage is expressly excluded from this guarantee 

The guarantee does not affect your statutory rights 

Should you have any queries or need assistance with Le Creuset purchase please contact email us on online.za@lecreuset.com, call us on 0800 014 886 or visit your nearest Le Creuset Signature Boutique where we can assist you. 
For more information on caring for your Le Creuset Kettle please click here.

Wine Accessories

Le Creuset offers a 10-year guarantee on its wine accessories metal collection as well as all wine accessories lever models. A 5-year guarantee is given on most of the products of the wine accessories Everyday Range. The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift. 

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. 

Should you have any queries or need assistance with Le Creuset purchase please contact email us on online.za@lecreuset.com, call us on 0800 014 886 or visit your nearest Le Creuset Signature Boutique where we can assist you. 

For more information on caring for your Wine Accessory products please click here.