Privacy Policy

YOUR USE OF THIS SITE CONSTITUTES YOUR ACCEPTANCE OF OUR TERMS OF USE.

THIS PRIVACY POLICY IS ONLY A SUPPLEMENT TO OUR TERMS OF USE. YOU SHOULD CONSULT THE TERMS OF USE FOR POLICIES OTHER THAN PRIVACY.


SECURITY

This Privacy and Security Policy (this “Privacy Policy”) explains how Le Creuset and each of its operating subsidiaries and affiliates collects, protects, uses and discloses the Personal Information (defined below) that Le Creuset gathers when you use our website located at www.lecreuset.co.za or any other website provided by Le Creuset or one of its operating subsidiaries or processing partners (collectively called “the sites”).

Le Creuset and its processing partners have put in place security protocols and technologies to secure the information you provide during your visit to the Sites or when completing your business transaction. However, no information transmitted via the Internet is guaranteed to be 100% secure. Thus, while Le Creuset and its processing partners work to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.


PRIVACY POLICY

Personal Information means any information that may be used to identify an individual, including, but not limited to, a user ID and password, a first and last name, shipping and billing addresses, e-mail addresses, phone numbers or other contact information that is gathered by Le Creuset as described below. Personal information is not the same as aggregate information, which is information presented in summary or statistical form which does not contain data that would permit the identification of a specific individual without extraordinary effort.

Le Creuset respects your privacy and recognises your need for appropriate protection and management of the Personal Information you provide during your visit to the Sites. The intent of this privacy policy is to inform you how the contact information you provide is used, the options you have regarding its use, your entitlement to review and correct that information, and your ability to opt out of its use. This Security and Privacy Policy is applicable only to customers in South Africa.


HOW LE CREUSET GATHERS YOUR PERSONAL INFORMATION

We promise to respect your privacy and protect your personal data. We will always be open about how and why we use your data. We promise to respect your privacy. Your authorised personal details, where neccesary are held securely and in strict confidence in accordance with the Protection Of Personal Information Act (POPIA).

We know that security is very important when buying online, so we use the latest technology to ensure that all your personal information is fully protected and remains completely confidential. We do not keep your credit card details. In accordance with the Promotion of Access to Information Act (PAIA), we've prepared a manual that sets out the procedure to be followed should you wish to request access to information or documents from Le Creuset South Africa. View the manual here.

Le Creuset’s Use of Cookies and Internet Monitoring Technologies

Cookies are small text files stored by your browser in your computer when you visit our Sites. We use cookies to improve the Sites and make them easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.  Cookies also assist us by identifying the types of browsers and operating systems used most frequently by our customers, and how visitors move through the Sites. All of this information enables us to improve the Sites and tailor them to our customers’ needs and preferences. We use cookies for a variety of purposes intended to make our Sites a better service for you. We reserve the right to use cookies to deliver content specific to your needs and interests. We may also use cookies to track user trends and patterns in order to better understand and improve areas of our sites that our users find valuable.  Most browsers will accept cookies until you change your browser settings to refuse them. At any time, you can disable the use of cookies in your browser and still have access to much of the information on the Sites. However, you may not be able to access your account information or complete transactions on the Site unless you permit the use of cookies. In addition, our servers track various technical details about your visit, such as your computer’s Internet protocol address and the pages that you visited.


LE CREUSET PRIVACY POLICY IN FULL

Le Creuset is committed to protecting your personal data and your privacy, and this notice explains how we collect and process your personal data in accordance with EU legislation on data protection (including the EU General Data Protection Regulation 2016/679) and the South African Protection of Personal Information Act 4 of 2013. 


1. WHEN AND WHAT TYPE OF INFORMATION DO WE COLLECT FROM YOU?

“Personal data” means any information relating to you that allows us to identify you, either directly or in combination with other information. Children: This website is not intended for children and we do not knowingly collect data relating to children. We may collect personal data from you when you use our website and external online sites such as our social media profile (the “Website”), register a Le Creuset account, buy a Le Creuset product on the Website, or subscribe to our marketing communications. The personal data may concern:    

  • name, surname, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Le Creuset account or purchase as a guest user, or subscribe to our marketing communication
  • your purchase data, for example, date and time of purchase, delivery data, product and payment data and details, for managing your orders.
  • data about your online browsing history (e.g., online identifiers - such as your IP address, browser version, operating system, length of the visit, returning user, and geographic origin), collected during your visits to the Website (whether you are a registered user or not), by using logs and/or tracking technologies such as “cookies” for improving our services and ads, or for our statistical analysis - in most cases, we will not be able to identify you from this technical information.
  • your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).

The personal data collected from you when you use the Website or otherwise provide personally identifying information is so protected and you have the privacy rights explained in paragraph 8) below. 

Le Creuset uses Personal Information to fulfill orders placed by customers, to respond to the requests of users of the Sites, and to enrich the usefulness of the Sites. Your contact information will also be used should LeCreuset.com personnel need to contact you via phone, e-mail or postal mail regarding your order. This does not constitute a solicitation. We may also use this data to send you information about products, sales and promotions that may be of interest to you.


2. WHO IS COLLECTING YOUR INFORMATION?

The data controller of the e-commerce services offered through the Website and of the marketing communication is Le Creuset South Africa (PTY) Ltd with registered office Units 5 & 6 Heron Park, Olive Grove Industrial Estate, Somerset West, 7130.


3. WHY DO WE COLLECT THIS INFORMATION?

We may process your data for the following purposes:

  • FOR OUR LEGAL OBLIGATIONS We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
  • TO CREATE A LE CREUSET ACCOUNT We will use your data to create a Le Creuset account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. Any processing activity is required to enable us to provide these services to you as a Le Creuset account holder.
  • TO MANAGE YOUR ORDERS AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU We will use your data to manage our contractual relationship with you, your purchase of products on the Website, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our Website forms or other channels. This processing activity is required to enable us to provide our services to you. We may process your data based on our legitimate interest (duly balanced with your rights and freedoms) to send you follow-up emails in the event you have added items on our online cart without completing the purchase. In the event you do not finalize the purchase within a certain period of time, no further follow-up communications will be sent.
  • TO INFORM YOU ABOUT NEWS OR OFFERS ON LE CREUSET PRODUCTS If you have consented to our doing so (for example, by subscribing to our marketing communications when you create an account on the Website), we will send you personalised marketing communications and news about initiatives relating to Le Creuset promoted by its group subsidiaries, and local affiliates and partners, also depending on your preferences. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Le Creuset products or to new store openings, exclusive events, contests, surveys, demonstrations organised by Le Creuset or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalize our communications to make them more relevant and interesting. There will be no other effects. We also gather statistics around email openings and clicks using industry-standard technologies to help us monitor our marketing communications. This processing is based on your consent to receive personalized marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Le Creuset account via the My Account section of the Website. Opt-out: You can stop receiving our updates at any time, free of charge, by clicking on the unsubscribe button at the end of any marketing communications. If you have a Le Creuset account, you can easily manage your marketing preferences. If you prefer, you may do so by contacting us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances, you may receive a few more messages until the opt-out is processed completely. Please, remember we do not pass or sell your contact details and other personal data to other companies for their marketing purposes.
  • RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalized Le Creuset customer experience. We will do this by analysing your habits or interests, for example, in relation to the most viewed products, your interaction with us on social media, which pages of our Website you visit, and which content of our offers you read. We do this mainly through cookies and similar technologies. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the content or the offers that you see on the Website or, if you have consented to subscribe to our marketing communications, to send you relevant communication/ message that we think you may like. There will be no other effects. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, content or communications, you can limit the usage of the information about your online actions by managing your cookie setting (however, please remember that certain cookies are necessary for using the Website). Please note this does not opt you out of being served ads, offers, or communications. You will continue to receive generic ads, offers, or communications.  
  • PRODUCT REVIEW. In case you have purchased one of our products, we may send an email asking for your product’s review. We are interested in product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The review is not mandatory, and you are free to submit it or not.
  • WHATSAPP FOR BUSINESS.  WhatsApp for Business with customers who request so, in order to provide support and send information about our products. This channel is not aimed to perform the sale of our products. No credit card data or other sensitive information will be requested via WhatsApp. You can learn more about WhatsApp terms and warranties for the international transfer of your data in https://www.whatsapp.com/legal/privacy-policy-eea. You may exercise your data protection rights, including to revoke/opt out and the erasure of the data, by contacting your store or at privacy@lecreuset.com. Data retention by WhatsApp is covered in the App privacy policy; Le Creuset will delete such information after 1 (one) year


4. HOW YOUR INFORMATION IS PROTECTED?

Security - We place great importance on the security of the data of our users. Le Creuset will take reasonable steps to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request. We use organizational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will ever occur, we use all reasonable efforts to prevent them.

Where - To provide you with the services described above, your data may be processed or stored both in and outside your country of residence and both in and outside the South African and European Economic Area (EEA). Given the global nature of Le Creuset programs, some of the affiliated companies and partners of Le Creuset that act as processors may access your personal information and may be established in countries outside your country of residence or in countries outside of South Africa. In any case, your data may be transferred only to non-EEA countries offering adequate protection according to European law (as is the case of Switzerland where Le Creuset Group AG is based) or, if this is not the case, under specific contractual arrangements to ensure adherence to European and South African personal data protection rules and standards. In any case, where your personal information is sent to countries other than your country of residence, your data will be protected by adequate safety systems, which are constantly updated and maintained in accordance with POPIA/ GRPR / Data Protection Laws.


5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your personal data for as long as we need it for the purposes for which it was collected, after which it will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Le Creuset account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with marketing communications and personalised content for as long as you consent. Your personal data collected for marketing is checked periodically to verify whether you are still interested in receiving our marketing communications. After a certain time without interactions, we might send you communication to confirm that you wish to stay in touch with us. Otherwise, we will unsubscribe you and stop sending you marketing communications.


6. WHO MIGHT WE SHARE YOUR INFORMATION WITH?

Le Creuset staff – Your personal data will be processed only by our authorized staff or by the authorized staff of other companies within Le Creuset group supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data inserted in Le Creuset group database will be accessible to Le Creuset sales staff as it supports Le Creuset group with its business activity.

Other companies working for us and our providers – Depending on the service, we may share your personal data with specialised companies which we entrust, on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers and provide you with the services described above. These include companies that provide storage services for documentation regarding customer relationships, providers of technical services, the payment gateway, our marketing communications platform, and companies that evaluate service quality and customer satisfaction or carry out, on our behalf, marketing. These third parties will only access your information to perform tasks and duties in compliance with this Privacy Notice and Data Protection Laws. Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks, as autonomous controllers, such as our warehousing and distribution partners. These third parties will only use your personal data to the extent necessary to perform their specific functions for us. More information on the data recipients can be requested by emailing: privacy@lecreuset.com

Legal obligations - We might have to disclose your information to third parties if this is necessary to (i) comply with laws and regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Le Creuset’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.


7. IS PROVIDING YOUR INFORMATION NECESSARY OR OPTIONAL AND WHAT ARE THE CONSEQUENCES OF REFUSAL?

It is necessary for you to provide us with some personal data in order to enable us to comply with our contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register a Le Creuset account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purposes, personalized contents and marketing communications is optional. Not providing your data for these purposes will not have any negative consequences for you, however this means that we cannot provide you with Le Creuset personalised marketing communications and promotional offers. If you consent to Le Creuset processing your personal data for these purposes you can revoke your consent or object the processing at any time by setting your cookie preferences, or emailing: privacy@lecreuset.com


8. HOW CAN YOU ACCESS THE INFORMATION WE HOLD ABOUT YOU OR EXERCISE YOUR PRIVACY RIGHTS?

If you wish to exercise your access, correction, cancellation, portability and objection rights under the Data Protection Laws, as detailed below, or make complaints and other inquiries, please email privacy@lecreuset.com. Under the Data Protection Laws, you have the right:

  • of access to your personal data: you can request to be informed of what we are doing with your data (particularly to receive details of the source and the categories of data, the purposes and methods of the processing, and where possible the envisaged period for which data will be stored or the criteria used to determine it, the recipients or categories of recipients to which the data may be disclosed and which may become aware of the data, the appropriate safeguards under which we transfer your data to non-EU countries) and request a record of your personal data we have in our possession;
  • to rectification: you can request us to correct or update your data in our database;
  • to erasure: you can request us to delete your data from our database (right to be forgotten) unless we still need it for some valid reasons. With specific reference to marketing purposes, (a) we will no longer collect your data once you withdraw your consent; and (b) of course, should you wish to delete personal data previously collected, you can ask for their erasure in accordance with this Section;
  • to restriction of the processing: you can request us to suspend your data from being processed in our database;
  • to data portability: to receive copy of your personal data or in certain circumstances and where technically feasible to transmit it to another organization; and
  • to object to the processing and to withdraw consent at any time, particularly to the data being processed for direct marketing and profiling related to such marketing;


9. CHANGES TO THIS PRIVACY NOTICE

We keep our privacy notice under regular review. This privacy notice was last updated on 8.06.2023


SITE SECURITY POLICIES

Lecreuset.co.za has put in place various procedural, technical and administrative measures to safeguard and secure the Personal Information you provide.

Payment card information is not retained by or available in the lecreuset.co.za data center. To the extent our customers’ Personal Information is maintained by us, it is located on a secured server behind a firewall; it is not directly connected to the Internet. The firewall meets recognized industry standards.


CHOICES FOR MAINTAINING YOUR PERSONAL INFORMATION

You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication (e.g. to be unsubscribed from the marketing communications you can click on the unsubscribe link at the bottom of each email). In any event, if you would like to stop any of our marketing activities, please email us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances, you may receive a few more communications until the opt-out is processed completely.

Remember you are in control of your data and you can manage your preferences at any time. Please be assured that we will never pass on your details to third-party organisations for their own marketing purposes without your permission. For any information or to exercise your privacy rights, you can email us at privacy@lecreuset.com to let us know what the issue is and we will respond in a timely manner


FRAUD PROTECTION

Unfortunately, some unscrupulous people may purport to represent Le Creuset. We will request your credit card information only when you are in the checkout page of the website, or if you call our Consumer Services team to purchase a product.
When we become aware that someone or some company is using lecreuset.co.za without our authorisation, we will take reasonable steps designed to stop that activity. This may take time, and it may be difficult or even impossible to stop that activity. Thus, you should take precautions to protect yourself.

You should keep your password and other Personal Information in a safe location and not share them with anyone. After you complete your visit, please log off your account and close your browser window; this should prevent someone else from accessing your account. This procedure is especially critical if you are sharing a computer with someone else or are using a computer in a public place, such as a library.